Last Updated: August 2026
Customer satisfaction is important to us. Because SAMAR Hair Oil is a personal-care product, returns are subject to hygiene and product-condition requirements.
Eligibility for Return
A return or replacement may be considered if:
- You received the wrong product
- The product was damaged during delivery
- The product has a verified manufacturing defect
The product should remain unused and in its original packaging where applicable.
Opened or Used Products
For hygiene and safety reasons, we generally cannot accept returns of products that have been opened or used unless the product is defective or the wrong item was delivered.
Damaged Products
If your product arrives damaged, contact us promptly after delivery.
Please provide:
- Order details
- Photographs of the package
- Photographs of the damaged product
- A short video where necessary
Our team will review the issue and determine whether a replacement or refund is appropriate.
Wrong Product
If you receive a product different from the one you ordered, please contact us so that we can review and resolve the issue.
Refunds
If a refund is approved, the refund method and processing time will depend on the original payment method and applicable payment-provider procedures.
Non-Returnable Situations
Returns may not be accepted where:
- The product has been used
- The product has been damaged after delivery by the customer
- The product is returned without prior approval
- The customer changes their mind after opening/using the product
Contact Us
Phone: 03008664986
Email: samarhairoil@gmail.com